FAQ

FAQFAQ

bulletHow can I lower my monthly water bill?

There are many ways to lower your bill while conserving our most valuable resource in the process. We have an entire page devoted to water conservation, just click on the link below or the Water Conservation button to start lowering your bill today.


bulletWhat is this $25 charge on my first bill?

The fee is a new service fee for activating the account. This is a one time fee and was part of the information that was relayed to you when you made your visit to our office to set up the account.


bulletWhy does the District add fluoride to the water?

Fluoridation efforts in Kentucky by community water systems began in the early 1950's as an effort to reduce the number of dental caries among the population. At that time, according to the Centers for Disease Control and Prevention (CDC), drinking water and food and beverages prepared with fluoridated water accounted for nearly all of an individual's fluoride intake. Today however, water is just one of several sources of fluoride. Other sources include toothpaste, mouth rinses, prescription fluoride supplements, and professionally applied products. Recognizing that it is now possible to lower the amount of fluoride in water and still be able to receive enough for the intended benefit, the U.S. Department of Health and Human Services (HHS) set out to develop new recommendations for community water fluoridation.

In September 2010, the HHS assembled a panel of scientist to review new information regarding the ingestion of fluoride and to develop new recommendations for community water fluoridation. The findings from the review led the HHS to propose changing the recommended fluoride level for community water systems to 0.7 mg/l from the current recommendation of 0.7 to 1.2 mg/l. However, this is currently just a recommendation; current Kentucky administrative regulations still require all community water systems serving a population of 1,500 or more to adjust the fluoride concentration between 0.8 and 1.4 mg/l with a recommended concentration of no less than 0.9 mg/l. Therefore, Hardin County Water District No. 2 continues to adjust the naturally occurring fluoride levels in your drinking water to a level of 1.0 mg/l. Hardin County Water District No. 2 will continue to monitor the progress by the Kentucky Cabinet for Health and Family Services and the HHS regarding changes in the community fluoridation program. When and if regulatory changes are made pertaining to the addition of fluoride in drinking water, Hardin County Water District No. 2 will adjust its fluoridation practices accordingly.

To learn more about the changes proposed by the HHS or for additional information regarding Kentucky's oral health program, please see the information at the following links or call the Kentucky Cabinet for Health and Family Services at 502-564-3246.

Centers for Disease Control and Prevention: http://www.cdc.gov/fluoridation/fact_sheets/cwf_qa.htm Kentucky Cabinet for Health and Family Services: http://chfs.ky.gov/dph/mch/cfhi/oralhealth.htm


bulletWhy does my water look milky at times?

The milky appearance is actually air bubbles, which are harmless. There are occasions when additional air is introduced into the water lines when we make repairs. Also, in the winter when the outside temperature drops, the water lines get cold and so does the water inside. When that cold water is brought inside your warm house, oxygen in the water is released into the water as tiny air bubbles. The air bubbles should disappear quickly, but should you continue to have a problem give us a call.


bulletHow do I read my meter?

To read your meter, read the numbers from left to right. The number to the far right is a fixed zero; to find this number look where the needle hand is pointing. Should the odometer numbers be in between numbers, use the lower of the two numbers. The dark color triangle is called the leak indicator. Anytime water is being used this triangle will be moving, even with very low flows. Should you have other questions, please contact us. For additional help click on the Water User's Guide.


bulletHow hard is our water?

Due to the source of our water supply and the geology of the area, our water is consider moderately hard. For those that have water softeners or other devices we have calculated the grains per gallons range of 10.5 to 13 for you. Remember with any of these types of devices to maintain them to manufacturer recommendations to avoid any possible problems.


"How To" Video Series

Video #1 - Checking for a Leaking Toilet